What payment methods do we accept? We accept PayPal.
How secure is my online order? Your security is our top priority. We use advanced encryption technology to ensure that your payment details are protected during transmission.
Can I modify or cancel my order after placing it? Once an order is placed, it may be accepted or rejected. If you need to cancel an order that has already been authorized, we will process a refund to the original payment method.
When will my order arrive? Delivery times vary based on the shipping option you choose. After your order is shipped, we will send you tracking information via email within 24 hours.
Can I use multiple discount codes on a single order? Unless stated otherwise, promotions and discount codes cannot be combined.
Do I need an account to place an order? You can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
How can I track my order? Once your order is shipped, we will send you tracking information via email.
What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, contact our customer service team immediately at service@purestreamfilter.com with your order number and a photo of the item. We will assist you in resolving the issue promptly.
Do we ship internationally? At this time, we only ship within the United States.
How can I contact customer service? For any inquiries, please email us at service@purestreamfilter.com. Our customer service team is available Monday through Sunday, from 10 a.m. to 5 p.m. EST.