Purestreamfilteris provides a 30 – day return policy. You have 30 days from receipt of your item to request a return.
Eligibility for Returns: To qualify for a return, the item must be unused, unworn, with tags attached, and in its original packaging. When contacting us, include your order number and the reason for the return.
Initiating a Return: Contact us at service@purestreamfilter.com to start the return process.
Return Address: 2760 CANYON BLVD, BOULDER, CO 80302 US.
Approved Returns: If your return is approved, you will receive a return shipping label and instructions. Items returned without prior authorization will not be accepted.
Questions About Returns: Contact us at service@purestreamfilter.com for any return – related questions.
Return Methods: Mail – Return the item via mail.
Return Shipping Labels:
- Defective Products: A prepaid return shipping label (free return shipping) will be provided.
- Customer Remorse: You will bear the return shipping costs.
Return Fees:
- Defective Products: Contact us for repair or replacement assistance. If the issue can’t be resolved, a replacement will be sent.
- Customer Remorse: You may return the product within 30 days of receipt for a product price refund. Shipping costs are non – refundable.
Restocking Fee: No restocking fee applies.
Exchanges: For exchanges, return the item for a refund and place a new order for the desired product.
Refunds: Once we receive and inspect your return, we’ll notify you of the approval status. If approved, we’ll process your refund to the original payment method within 2 business days. Additional time may be needed for your bank or credit card company to process the refund. If it’s been more than 5 business days since return approval and you haven’t received your refund, contact us at service@purestreamfilter.com.
Order Cancellation Policy: If your order is canceled due to unavailability or other reasons, a full refund will be issued to the original payment method.
Contact Information:
- Email: service@purestreamfilter.com
Update Date: May 20, 2025